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Claims Hub

Using claims stats to overcome objections

We have pulled together some of the most impressive claim stats from across the industry in order to provide advisers with a simple one page resource that can help overcome many client objections. These infographics will be updated regularly as insurers provide us with new and ever more impressive information, that could support advisers and back up the message that protection insurance is essential. 

Claim Stories

There are few things more powerful for protection advisers than the real life stories of clients who have claimed on their protection policies. We bring together a collection of income protection and critical illness claim stories below:

Income Protection Claim Stories

Critical Illness Claim Stories

Life Insurance Claim Stories

Additional Services Claim Stories

Claim Processes

The point at which a person needs to make a claim on a protection policy is the point at which the insurer will really show their spots. If the process is simple, quick and as stress free as possible the whole industry shines. If there is unecessary friction in the process then the beneficiary of the policy can be left with a bad impression. See how different insurers approach the process of claiming on a plan in six different areas below:

Claims Handlers

Claims Notification

Claims Tracking

Claims Documentation

Call Centre Opening times

Ongoing Support

Claim Insights

How to use claims statistics in a strategic way

Discover strategic insights on utilizing claims statistics effectively with our comprehensive guide. Enhance your decision-making process and drive better outcomes with expert tips and practical examples.

How advisers should support clients through the CI claims process

Learn how advisers can support clients through the Critical Illness (CI) claims process, ensuring good outcomes, value-added benefits, and practical support.

How Fast Are Your Clients’ Claims Paid? The Insurers Leading the Way in Quick Payouts and High Approval Rates

Discover how HSBC Life and Met Life lead the way in quick payouts and high approval rates for life and critical illness claims.

Why precise critical illness wordings are more important than claims philosophies

Explore the importance of precise critical illness wordings over claims philosophies in insurance contracts. Learn about contributory factors, Protection Guru Pro, and the challenges insurers face in designing effective policy wordings.

How do insurers keep advisers and clients up to date during claims processing?

There is a lot at stake when a client needs to make a claim. That ‘what if’ scenario that their adviser was talking about when they were sold the policy has become a reality. They are unable to work and they need the policy to do its job.

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